Right choice for New Car Service
It is a little known fact that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Looking forward to the end of year car sales in hopes of a bargain or simply want a service for your new car? Here is some sound advice from H & R Motors in Katherine.
Obtaining a new car is one of the most sizable investments most people make, so it is logical to do whatever you can to maintain it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a little known fact that it is your right to choose which mechanic should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be told you must bring the car back to the dealership where you originally got it for service or repairs. Provided the work is only done to the manfufacturers specifications by a properly qualified person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every H & R Motors mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means H & R Motors mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. H & R Motors will also only ever use fluids and lubricants that meet the specifications of the original maker of the car.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the differences between manufacturer, statutory and express warranties to avoid making the wrong selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So watch out for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, at the point of sale. Most of the time these ‘added’ warranties may include quite extensive restrictions or provisions, usually in unclear or confusing language. Many times these contracts provide minimal additional benefits in excess of the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.
Such contracts are very unlikely to call to your notice the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you may need to travel to get your car serviced or increased waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
Trading Hours: Open Monday to Friday 8:00 am to 5:00 pm and Saturdays from 8:00 am to 12:00 pm